Any items purchased via our website are eligible for a full refund at the cost of the customer. The customer is responsible for shipping the items back to us so long as they are unworn with all tags still attached. Once we receive the items we will notify the customer and issue a refund back to the original payment form. Email us at LudovicaClothing@gmail.com to request a return. Please note that our return policy in the store differs from our site. Our in-store return policy is exchange or store credit only due to the fact that you are able to try the clothes on in our store's dressing rooms.